Return Policy

1. Introduction

At Rejuvenatewhrins, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products, requesting refunds, and processing exchanges.

This policy complies with the Australian Consumer Law (ACL) and your statutory rights as a consumer. Nothing in this policy limits or excludes any rights you may have under the ACL or other applicable consumer protection laws.

By purchasing products from us, you acknowledge that you have read, understood, and agree to this Return Policy.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you have certain guaranteed consumer rights that cannot be excluded. These include:

• Products must be of acceptable quality, fit for purpose, and match their description
• You are entitled to a repair, replacement, or refund if products have a major failure
• You are entitled to compensation for any reasonably foreseeable loss or damage
• You are entitled to a repair or replacement if products fail to be of acceptable quality and the failure does not amount to a major failure

Our return policy is designed to complement these statutory rights and provide additional flexibility where appropriate.

3. 30-Day Satisfaction Period

3.1 General Return Window

We offer a 30-day satisfaction period from the date of delivery. If you are not completely satisfied with your purchase, you may return unopened products within 30 days for a full refund of the purchase price.

3.2 Conditions for Returns

To be eligible for a return under our satisfaction period, products must:

• Be returned within 30 days of the delivery date
• Be unopened, unused, and in their original packaging
• Include all original labels, seals, and documentation
• Be in resalable condition
• Include proof of purchase (order confirmation or receipt)

3.3 Non-Returnable Items

For health and safety reasons, the following items cannot be returned once opened:

• Opened bottles or containers of dietary supplements
• Products with broken seals or tampered packaging
• Products that show signs of use or consumption

This restriction does not affect your rights under the Australian Consumer Law for faulty or defective products.

4. Defective or Damaged Products

4.1 Reporting Defects or Damage

If you receive a product that is defective, damaged, or not as described, please contact us immediately and within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

4.2 Evidence Required

To process claims for defective or damaged products, we may require:

• Photographs of the damaged or defective product
• Photographs of the packaging
• Description of the defect or damage
• Batch number or lot number (found on the product label)
• Order number and proof of purchase

4.3 Our Response

Upon receiving your claim, we will:

• Review the information and evidence provided
• Respond within 2 business days with a resolution
• Arrange for a replacement to be sent at no cost to you, or
• Process a full refund, including original shipping costs
• Provide a prepaid return label if the product needs to be returned

5. Wrong Item Received

If you receive the wrong product due to our error, please contact us within 7 days of delivery. We will:

• Arrange for the correct product to be sent to you at no additional cost
• Provide a prepaid return label for the incorrect item
• Process the exchange as quickly as possible, typically within 3-5 business days

You will not be charged for return shipping or the replacement product when we have sent the wrong item.

6. How to Initiate a Return

6.1 Contact Us

To initiate a return, please contact our customer service team:

• Email: customer@rejuvenatewhrins.world
• Phone: +61 2 9223 8888 (Monday-Friday, 9:00 AM - 5:00 PM AEDT)

6.2 Information to Provide

When contacting us about a return, please provide:

• Your order number
• Name and email address used for the order
• Product name and quantity to be returned
• Reason for return
• Whether you prefer a refund or exchange

6.3 Return Authorization

Once we receive your return request, we will:

• Review your request and confirm eligibility
• Provide a Return Authorization Number (RAN)
• Send return instructions and shipping address
• Provide a prepaid return label if applicable

Please do not return products without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

7. Return Shipping

7.1 Who Pays for Return Shipping

Return shipping costs depend on the reason for return:

• Defective, damaged, or wrong items: We provide a prepaid return label at no cost to you
• Change of mind or satisfaction period returns: You are responsible for return shipping costs
• Warranty claims: We provide a prepaid return label at no cost to you

7.2 Return Shipping Instructions

When returning products:

• Pack items securely in their original packaging if possible
• Include the Return Authorization Number on the outside of the package
• Include a copy of your order confirmation or receipt inside the package
• Use a trackable shipping method and retain your tracking number
• Ship to the return address provided in your return authorization

7.3 Return Address

Returns should be sent to:

Please note: This address is for returns only. Do not send returns to this address without first obtaining a Return Authorization Number.

8. Refund Processing

8.1 Refund Timeline

Once we receive your returned product, we will:

• Inspect the product within 2 business days
• Send you an email confirmation of receipt and inspection results
• Process approved refunds within 5-7 business days
• Issue refunds to your original payment method

8.2 Refund Amount

Approved refunds will include:

• The full purchase price of the returned product(s)
• Original shipping costs (if the return is due to our error or a defective product)

Refunds will not include:

• Return shipping costs (unless the return is due to our error or a defective product)
• Original shipping costs (for change of mind returns)

8.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

8.4 Partial Refunds

Partial refunds may be issued in the following situations:

• Products returned after the 30-day satisfaction period (at our discretion)
• Products that show signs of use beyond what is necessary to inspect the product
• Products returned without original packaging or with damaged packaging
• Products missing components or accessories

9. Exchanges

9.1 Product Exchanges

If you would like to exchange a product for a different product, please follow our return process and place a new order for the desired product. We will process your refund, and you can use those funds for your new purchase.

9.2 Defective Product Exchanges

If you receive a defective product, we will send a replacement immediately upon confirmation of the defect. You do not need to wait for the defective product to be returned before we ship the replacement.

10. Cancellations

10.1 Order Cancellation

You may cancel your order within 24 hours of placement by contacting our customer service team. If your order has already been shipped, you will need to follow our return process once you receive the product.

10.2 Cancellation Refunds

If you cancel your order before it ships, you will receive a full refund of the purchase price, including shipping costs. Refunds for cancelled orders are typically processed within 3-5 business days.

11. Refused or Undeliverable Packages

11.1 Refused Deliveries

If you refuse delivery of your order, you will be responsible for return shipping costs. Once we receive the returned package, we will process a refund minus the original shipping costs and return shipping costs.

11.2 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by you, we will contact you to arrange reshipment. You will be responsible for the cost of reshipment. Alternatively, we can process a refund minus the original shipping costs.

12. Lost or Stolen Packages

12.1 Tracking and Delivery Confirmation

All orders are shipped with tracking numbers. Once a package is marked as delivered by the carrier, we consider the delivery complete and are not responsible for lost or stolen packages.

12.2 Assistance with Lost Packages

If your tracking information shows that your package was delivered but you did not receive it, we recommend:

• Checking with neighbors or household members
• Checking all possible delivery locations at your address
• Contacting the shipping carrier directly
• Filing a police report if you believe the package was stolen

While we are not responsible for lost or stolen packages after delivery, we will work with you and the shipping carrier to investigate and resolve the issue where possible.

13. International Returns

At this time, we only ship within Australia. If you are located outside Australia and have received our products through a third-party reseller, please contact that reseller directly for their return policy.

14. Promotional Items and Free Gifts

If your order included promotional items or free gifts, these must be returned along with the purchased products to receive a full refund. If promotional items are not returned, the value of those items may be deducted from your refund.

15. Bulk or Wholesale Orders

Returns for bulk or wholesale orders may be subject to different terms and conditions. Please contact our customer service team for information about returning bulk orders.

16. Restocking Fees

We do not charge restocking fees for returns made within our 30-day satisfaction period, provided the products meet our return conditions. However, we reserve the right to charge a restocking fee for returns that do not meet our conditions or are made outside the satisfaction period.

17. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.

Returns initiated before a policy change will be processed according to the policy in effect at the time of purchase.

18. Contact Information

If you have questions about our Return Policy or need assistance with a return, please contact us:

19. Dispute Resolution

If you have a complaint about a return or refund, please contact us first so we can attempt to resolve the issue. If we are unable to resolve your complaint to your satisfaction, you may contact:

• Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
• Your state or territory consumer protection agency

You may also have the right to pursue dispute resolution through small claims court or other legal channels.

20. Important Notes

• This Return Policy applies only to products purchased directly from Rejuvenatewhrins through our official website
• Products purchased from third-party retailers or resellers are subject to those retailers' return policies
• We reserve the right to refuse returns that do not comply with this policy
• We reserve the right to refuse service to customers who abuse our return policy
• All decisions regarding returns and refunds are at our sole discretion, subject to your rights under Australian Consumer Law